SHIPPING

SHIPPING

Due to high demand, please allow up to 5 business days for your order to be processed. Once your order is processed, allow up to an additional 10-15 business days for your order to be delivered.

We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.

Customers will receive an email confirming their order shortly after the order is placed. If you do not receive this email confirmation, please double check any spam folders. Bambu Brush cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

Customers are responsible for providing Bambu Brush with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage. Bambu Brush does not take responsibility for any shipment delays by our carriers. No refunds/exchanges will be given in these cases.

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RETURNS

No returns or exchanges.

Due to the nature of our product, we only replace items if they are defective or damaged. Please send us an email within 5 days after you receive your package.

IMPORTANT - PLEASE DO NOT SEND YOUR PURCHASE BACK WITHOUT COMMUNICATION WITH OUR SUPPORT TEAM. 

If you have any questions, contact us at info@bambubrush.com.